Salon Lizzette Policies
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SALON LIZZETTE GUARANTEE
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Salon Lizzette strives to deliver your complete satisfaction each and every time you visit. If we fail to meet any and all of your expectations, we ask that you contact Tara, owner/ manager, and together we will find a solution that works best for you. We ask that you call us within the 7-day guarantee of your completed service.
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OUR APPOINTMENT GUIDELINES
Our guidelines were created to deter the very few who frequently cancel + no show their appointments.
Our professionals are commission-based + earn their compensation by completing services. These guidelines help honor their time + talents and support their livelihood.
SAME DAY CANCELLATION
If your appointment is cancelled less than 24-hours prior to the appointment date + time, a 50% cancellation fee may apply.
We’re all human + understand things come up. Our aim is to be understanding of that, especially for our loyal guests.
This allows our artists to accommodate other guests who are often on a wait list!
NO-SHOW
Missed appointments without cancellation may be charged 100% of the service price.
This guideline is for those who often miss appointments + not for those experiencing an extreme circumstance or emergency.
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RUNNING LATE
If you are running late for an appointment by 10 minutes or more, we’ll do everything we can to accommodate your service.
If your visit cannot be shortened in the time available, the guideline above may apply.
DON’T WORRY. WE’LL REMIND YOU!
If you’re not already subscribed, opt in for email + text reminders 48-hours prior to your visit!
We truly believe that our guests are the best. Thank you for your business + for always showing up for yourselves + our professionals.
We’re in this together. Please know that much consideration will go into each circumstance – in a way that supports you + our professionals
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RETURNS
We want you to love your Aveda purchases as much as we do, and we encourage you to make an informed purchase each and every time. We will accept returns up to 21 one days after original purchase for exchange or in store credit.
CHILDREN
For the comfort of our guests, we ask that you do not bring unscheduled children to your personal reservation. We do not allow unsupervised children under the age of 16 to be left alone in our retail center or waiting area.
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PAYMENT
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We accept Salon Lizzette Gift Cards, cash, debit cards, MasterCard, Visa, American Express, Discover and checks. All salon prices are subject to change.