Salon Lizzette Policies
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Salon Lizzette GUARANTEE
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Salon Lizzette strives to deliver your complete satisfaction each and every time you visit. If we fail to meet any and all of your expectations, we ask that you contact Tara, owner/ manager, and together we will find a solution that works best for you. We ask that you call us within the 7-day guarantee of your completed service.
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RESERVATIONS
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Our Team of Salon technicians recommend you pre book your future reservation(s). We understand that things do come up in your personal and professional lives and reservations may need to be changed or cancelled. However, please note that our reservation availabilities to re-book may not allow you the same day/time for several weeks with the technician you are requesting.
CANCELLATIONS
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We have a fabulous reservation reminder system that will contact you 48 hours prior to your reservation via text message or email (your choice). We ask that you contact us to reschedule your reservation if you are showing any signs of illness and we understand that can be with less than a 24-hour notice. With that said, if you are feeling well, we do request the courtesy of a minimum 24-hour cancellation notice for all salon/spa services. After the first same-day cancellation and/or no-show, a charge of 50% of the service will be added to your next appointment (some exceptions may apply).
ARRIVALS
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We would appreciate a phone call if you feel you may be late for your reservation. We regret that we may not be able to fully accommodate late arrivals as scheduled and we would prefer to make that decision you’re your before you arrive to avoid a disappointment for either you or your technician.
RETURNS
We want you to love your Aveda purchases as much as we do, and we encourage you to make an informed purchase each and every time. We will accept returns up to 21 one days after original purchase for exchange or in store credit.
CHILDREN
For the comfort of our guests, we ask that you do not bring unscheduled children to your personal reservation. We do not allow unsupervised children under the age of 16 to be left alone in our retail center or waiting area.
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PAYMENT
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We accept Salon Lizzette Gift Cards, cash, debit cards, MasterCard, Visa, American Express, Discover and checks. All salon prices are subject to change.